Insights
Blog on UX, design thinking, and workshops. (RSS feed)
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What User Mental Models Are and Why They Should Drive Your IA
Mental models represent how users think about something. Information architecture crafts mental models that help teams design products and services that work the way your users expect.
Why your website's organization makes sense to you but confuses everyone else
How you think about the stuff in your site isn’t how your users think about the stuff. If you want your site to work for your users, you have to design a site that reflects how they think.
How to mitigate groupthink in workshops
During workshops, groupthink works against the divergent thinking you want to facilitate. But there are five approaches that prevent this.
Critique people’s ideas for better brainstorms
Research suggests that groups who challenge each other, who offer good dissent, generate more, better ideas.
Rewarding participant behavior during workshops with stickers
What could we give away that was inexpensive and would still reward good behavior from workshop participants?
(More) tips for writing well
Sixteen tips for writing well when writing about design learned from the trenchant trenches at Boxes and Arrows.
Three keys for better team collaboration
You don't own the product's experience. If you want to build really great products, you have to help your team work better together.
What to do about hybrid workshops
Good workshops require good outputs and good participant experiences. Hybrid workshops make the participant experience much more difficult.
Time Timer tricks for tracking activities within your workshop
Make sure your workshops run on time using visual clocks and marking when you should move from activity to activity.
9 out of 10 people agree: you’re wrong about penguins
Design thinking facilitation helps your team get on the same page, so they can make productive decisions and move forward.
